IT & Technical Support
IT & Technical Support
Proactive IT support for businesses across the UK, including the international offices many of them run. We set your systems up, monitor them so faults get caught early, staff a ticket desk your team can raise issues with, source and configure equipment, and answer when something breaks. 24/7/365 cover, for a fraction of what one in house technician costs.
Talk to us about thisEverything we cover
Helpdesk and user support
- Outsourced IT support
- Day to day helpdesk and ticketing
- Emergency IT support
- Microsoft 365 support
- Google Workspace support
- Windows support
- Apple Mac support
- Accounts, access and offboarding
Repairs, equipment and AV
- Laptop repairs
- Desktop and hardware repairs
- Equipment support and replacement
- AV and meeting room setup
- IT procurement and sourcing
- Device setup, imaging and asset records
Infrastructure and cloud
- Server support and maintenance
- Managed network support
- Cloud management
- Microsoft Azure support
- Microsoft 365 migration
- Google Workspace migration
- Mobile and remote device management
Security, backup and continuity
- Proactive monitoring and alerting
- Endpoint protection and antivirus
- Patching and update management
- Managed backup and recovery
- Access control and password management
- Incident response support
Connectivity and hosting
- VoIP and phone systems
- Domain registration and DNS
- Website and email hosting
- SSL certificates and renewals
What changes once support is handled
Someone answers, quickly
Your staff contact us directly rather than filing a ticket into a void. Problems get picked up fast, so a laptop that will not start does not cost someone their morning.
Faults caught before they spread
We watch systems, backups and disk health in the background. Most of what we fix, you never hear about, because it was dealt with before it became downtime.
Security is part of it, not an add on
Endpoint protection, patching and sensible access controls are included in every plan, set up the way current best practice says they should be.
A bill you can plan around
A flat monthly fee rather than hourly callouts, so IT is a line you can budget for and a surprise invoice after a bad week is not a thing that happens.
Kept current, not just kept alive
Patches, firmware, upgrades and configuration are maintained on a schedule, so the infrastructure stays stable and supported rather than quietly ageing out.
Your team gets its time back
Nobody capable ends up being the accidental IT person. The day to day sits with us, and your people spend their hours on the work you actually hired them for.
No surprises, and
no long contracts to start
Every engagement runs the same five stages, whether it is a website, a store or ongoing support.
Identify
We find where the business is losing money, time or customers.
Analyse
We work out why it is happening, using your numbers rather than guesswork.
Plan
A costed list of what to fix, in the order that pays back soonest.
Build and run
We do the work, then keep it running rather than handing it back.
Report
Monthly, in plain figures. What was spent, what sold, what changed.